Privacy Notice and Client Rights
How we handle your information under Australian law
Introduction to Your Privacy
This policy describes how hivonalexor protects your privacy. We collect, use, and disclose personal information according to the Privacy Act 1988 (Cth) and relevant regulations to ensure your rights are always respected.
By accessing our services, you agree to the conditions outlined in this notice. We are committed to keeping your details safe, secure, and only used for clearly defined purposes within our real estate advisory work.
Collecting Personal Information
We collect information you provide directly, plus data from interactions with hivonalexor.com and communication activities, to deliver services and meet our legal obligations.
Information You Provide
- • Submitting web forms with your name, contact details, and consultation topics.
- • Communicating via email, phone or face-to-face meetings to clarify your objectives.
- • Providing documentation for property reviews or market interest statements.
- • Engaging in any activities requiring your explicit consent, where applicable.
- • Offering feedback or participating in client experience surveys after services.
Automatically Collected Details
- • Device type, browser, and operating system used to access hivonalexor.com services.
- • Usage history, site navigation, and time spent on specific pages or sections.
- • IP address, general location, and referring site or search engine when visiting.
- • Cookies and similar technologies for functionality, analytics, and security.
- • Metadata supporting fraud detection, abuse prevention, or system health checks.
How We Use This Data
Your information is used strictly for providing property assessment, communicating with you, and improving our consultation services.
- • Arranging meetings, confirming requests, and responding to queries.
- • Conducting market reviews and generating tailored reports as required.
- • Complying with legal and regulatory enquiries from authorities.
- • Analysing service trends and feedback to optimise user experience.
- • Maintaining account security, fraud detection, and managing technical support.
- • Providing operational updates and important notifications in compliance with the law.
- • Retaining records for service delivery consistency and dispute resolution.
Our promise: We do not sell or share your identifiable data for advertising or promotional purposes outside of our advisory relationship.
Sharing and Disclosure
Personal information remains confidential unless required by law or with your explicit direction. Information may be shared only for essential third-party support or legal compliance.
Authorised Service Providers
We use trusted third parties for secure email, website operation, analytics, and client communication support. All partners are bound by equivalent privacy standards.
Regulatory and Legal Requests
We may disclose information when legally obliged, including investigations or official orders.
Anonymous Usage Statistics
Aggregated, non-identifying statistics support service improvement and reporting only.
Your Privacy Rights
You may access, correct, delete, or restrict your personal data as permitted by Australian law. Contact us for requests or questions.
- • Request a copy of your personal details we hold.
- • Correct or update inaccurate information promptly.
- • Have your data removed where legally allowed.
- • Request a data export in a standard format.
- • Object to certain uses where lawful grounds exist.
- • Limit processing in specific circumstances.
To exercise these rights, email our privacy representative at the address on this website. We are happy to clarify and accommodate.
Data Security Measures
Security safeguards protect personal data using encryption, restricted access, and secure storage. Only authorised staff may access client details.
Technical Protections
- • HTTPS website and encrypted email transmission protocols.
- • Continuous security monitoring of systems and databases.
- • Automated risk alerts and routine vulnerability assessments.
- • Password policies for devices, networks, and staff logins.
Company Practices
- • Privacy training for all team members and contractors.
- • Regular audits of compliance and protocol application.
- • Access reviewed and approved only by management.
- • Incident response procedures for breach management.
Data Retention and Deletion
Information is held as needed for advisory services or per mandatory retention rules, then securely deleted or de-identified.
- • Identification and contact details for account purposes.
- • Correspondence and advisory history records.
- • Messages, call records, and email threads with clients.
- • Invoices, receipts, and payment service records.
- • Opt-in information for service updates or official news.
You may request deletion of data once legal or contractual duties are met.
International Transfers
Your data stays within Australia when possible. Transfers abroad only occur where secure, compliant channels ensure equivalent protection.
- • Australian-based backup data centres for redundancy.
- • GDPR-aligned protections for rare cross-border support.
- • Contractual controls on offshore third-party service use.
- • Client notification for non-standard transfers if needed.
Cookies and Tracking
Cookies enable critical functions, analytics, and performance checks. You control cookie preferences through browser or our site controls.
Types of Cookies Used
- • Enable basic functions and secure client access.
- • Monitor service operations and visitor behaviour.
- • Enhance user experience via saved settings.
- • Support advanced site features and integrations.
See detailed cookie choices in our cookie policy and browser settings help.
Policy Updates and Changes
This notice may be updated periodically. Substantive changes will be shared online for your information.
- • Notice on our main page for major changes.
- • Direct email notification if you have an account.
- • Summary at top of revised policy document.
- • Previous versions archived for review.
Please review periodically for awareness of updates.
Questions or Requests
Contact us with privacy concerns or requests to manage your information.
hivonalexor
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61886890658
Email: content@hivonalexor.com
Last reviewed on November 29, 2025.
Policy effective from December 1, 2025.